On this page, you will find answers to frequently asked questions as well as helpful guides for using our software products.
The content is designed to help you use features efficiently and carry out workflows reliably.
DermLite app
Device
Where can I find the DermLite app?
You can download the DermLite app for free from the Apple App Store.
→ Link
A version for Android phones is in the pipeline.
Will the app only be available on iPhone? Is Android coming?
The Dermlite app is designed to provide the best experience with iPhone.
An Android version is in the works.
What the maximum magnification of the DL5 Plus in the app?
The only zoom level exposed by software is close to FotoFinder’s definition “~20×”.
What languages are supported by the DermLite app?
The DermLite app is available in various languages to meet the needs of our users worldwide.
The user interface language can be customized. The user manual is also available in various languages.
Is trichoscopy also possible?
While the DermLite app does not currently support trichoscopic image analysis, it may still be used to capture and monitor scalp and hair conditions.
Does the DermLite app replace the handyscope app and the Hub account related to it?
The Dermlite app is intended to eventually replace the handyscope Pro app later in 2026.
Hub accounts are not device or app-dependent. A handyscope app user may use their already existing Hub account with the Dermlite app.
Does the DermLite app work with Universe (like the Wireless app)?
No.
The FotoFinder Hub and FotoFinder Universe are two separate solutions.
The Dermlite app only works with Hub cloud solution.
Can different dermatoscopes be used with the same account? Does this require a Premium plan?
You can use as many DermLite scopes as you wish on the same account, regardless of plan.
Premium plans allow simultaneous access from multiple apps. Example: skeen + DL app.
How do dermatoscopes calibrate automatically for the device that do not have Bluetooth.
Internal procedures are used to calibrate the zoom level.
White balance calibration requires the lens with BL connection.
We might eventually reveal the manual calibration procedure, which would need the client to set the necessary lighting. (far too prone to mistakes).
Does DermLite app only save and sync images to Hub or is it also possible to save images to camera roll?
We always store in the application's local storage.
Also we synchronize with the Hub – considering the available cloud storage.
Next versions, the System Share function will be used to save pictures to shared Photos storage or any othe software, just like the Share function in handyscope pro.
Can I create a patient profile in the DermLite app without having to subcribe to Hub?
Yes, free subscription provides full access to patient information management features.
How do I connect my device to the DermLite app?
How do I set the different light modes?
You can set different light modes in the app and on the device. You can choose between cross-polarized light, non-polarized light, parallel-polarized light, and UV light. We also explain PigmentBoost®.
First Steps
How to register your device.
How do I install the Magnetic Clamp (MCC)?
Just like with DL5, a physical clamp adapter (MCC, included) or an iPhone-specific DL Connection Kit is needed.
The app communicates wirelessly to activate DL5 Plus lighting modes.
How to reset my DermLite.
To reset the device to it’s factory defaults and remove all paired devices from memory press the following button sequence while the device is off: (UV)-(PB)-(PB)-(UV)-(PB)-(PB)-(UV). The BLE indicator (BLE) will flash to confirm.
Settings Overview
Where can I see which devices are connected to the app?
Where can I set the AI – offline or online mode?
Where can I find the step-by-step tutorials in the DermLite app?
How do I sync the DermLite app with my Hub Cloud Solution?
There are different color schemes in the app. Where can I change this?
How can I secure my device with a PIN code?
Where are the camera settings?
Does the AI feature work? Where can I see that?
Core Workflow
What is the Dermoscopic image first approach?
What is the Clinical Image first approach?
How to do a follow-up.
skeen
Device
How do I start my device?
What are the system requirements to run skeen and Hub?
Specific system requirements are detailed in the relevant skeen and Hub user manuals.
→ Link
What languages does skeen support?
The skeen app is available in multiple languages to meet the needs of our global users.
The interface language can be customized according to your preferences. The user manual is also available in several languages.
My skeen doesn’t recognize the lens.
Remove the lens, clean it, clean the contacts and re-attach it ensuring it fits properly.
How to attach the lens.
Take care of the pins, ensure the lens fits properly and does not move.
First Steps
How to register my device.
This tutorial shows you
How to register my device / How to get the QR code / How to use my voucher
Managing Patients
How to create a patient.
What are anonymous or complete patients?
How to filter / search patients.
Gallery Overview
How the gallery works.
Search gallery by patient.
Settings Overview
I’ve registered on Hub but not got my confirmation email.
Check your spam folder!
What to do if my skeen is in screening mode?
- Check your subscription is valid
- Make sure the skeen device is charged.
- Open the ‘Settings’ and select ‘Synchronization’ (Leave the device open)
- Use a PC and log in to hub.fotofinder.de/settings/devices (Settings -> My Devices) and unlink the skeen device (the trashcan symbol). Confirm the unlink.
- In the Top Right Click on ‘+ Add new device’ (a QR code will appear)
- After unlinking the device, on the skeen device open ‘Settings -> Synchronization’ and try to login again.
- Select sign in with QR code and scan the displayed QR code
How to update my software.
How do I synchronize my device?
How do I change the resolution?
What is online vs offline mode?
How to set Date & Time.
How to set the Wi-Fi connection.
What if I have a connection problem?
What if my skeen doesn’t connect properly?
I think skeen has a hardware problem. What can I do?
Can I secure the access to my skeen.
Core Workflow
What is the Dermoscopic image first approach?
What is the Clinical Image first approach?
How to do a follow-up.
FotoFinder Hub
First Steps
How to register.
How to subscribe and where to find my Subscriptions.
How to use a Voucher.
What are Credits.
Where to find my Invoices.
How to Log out.
How to change my Password.
How to set up two-factor authentication.
How to turn the Second Opinion notifications on/off.
How to cancel your subscription.
Can Hub be integrated with hospital patient management software? (patient Journal system)
The FotoFinder Hub currently does not offer healthcare interoperability.
This capability is expected to be available in by early 2027.
Settings
How to Set up and Edit my Account.
How to set up and edit My Clinic.
How to Add/Edit Users to My Clinic.
How to Add or Manage My Devices.
What to do if all browsers are used.
What to do if no more free devices available.
How to create my own treatment offer.
How to set up my own Studies for treatment planning.
How to Add or manage my diagnoses I use daily.
Further questions
How many phones/logins can I have for one Hub account?
All accounts have 1 active user/device except for "Premium" which has 2 active users/devices. Additional users/devices can be added to any account for an extra charge.